Who we are
OTW Studios (Optimise The Workflow) is an Australian studio building bespoke brand, websites, and AI systems for businesses. Operated by Bespoke Panda Pty Ltd, trading as OTW Studios, based in Perth, Western Australia.
ABN 86 605 800 324. For any privacy-related questions, contact [email protected]. We aim to respond within 5 business days.
What we collect on this website
This website has no forms, log-ins, accounts, comments, or trackers. We collect nothing directly from you when you visit.
We don't run Google Analytics, advertising pixels, behavioural cookies, EmailJS forms, Calendly embeds, session-replay tools, or any other tracker on this site. If that changes, we'll update this policy and the effective date above.
If you email or phone us
The contact card on our site uses standard email and phone links. When you email or call, the data you send flows through your own provider and ours; we don't collect it through any form on the website itself.
We retain client correspondence for as long as needed to deliver the work you've engaged us for, then archive it. If you'd like a message or thread deleted earlier, ask and we'll action it within 10 business days.
Third-party services we use
Two services are involved in delivering this website to you:
| Service | Purpose | Privacy policy |
|---|---|---|
| Google Fonts | Loads two web fonts (Bricolage Grotesque, Spectral) from Google's CDN. Your IP address is visible to Google during this request. | policies.google.com/privacy |
| [Hosting provider] | Hosts the OTW Studios website and serves pages. Standard server logs (IP, user-agent, request path) are retained per the provider's defaults. | To be updated on deployment. |
We don't sell, rent, or trade any information about you to anyone, ever.
Your rights
Under the Australian Privacy Principles, you can request:
- Access to any personal information we hold about you
- Correction of anything that's inaccurate
- Deletion of anything we're not legally required to retain
- A copy of any information you've sent us
Email [email protected] with the request. We aim to action within 30 days.
Complaints
If you believe we've mishandled your information, raise it with us first at [email protected]. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au.
Changes to this policy
We update this page whenever our data handling changes. The "Effective" date at the top of the policy reflects the current version. The previous version is available on request.